Expert advice & support
Help from people who know fish.
We know how much time, care and effort goes into keeping a successful aquarium. Whether you’re starting from scratch or looking for guidance with an existing setup, we’re always happy to share our experience and help you find the right solutions.
Custom aquariums
Ask about a custom aquariumEvery custom aquarium begins with a vision worth bringing to life.
Whether you’re planning a freshwater or marine setup, we can help you explore the options and find a solution that suits your space, preferences and the fish you’d love to keep.
From aquarium selection to filtration, lighting and equipment, we’ll guide you through the planning process and help bring your vision to life.
We believe planning a custom aquarium should be an exciting experience, with clear advice and complete transparency from the beginning.
Not everyone has the knowledge or experience to understand the differences between aquarium equipment, which is why we take the time to explain our recommendations and what you’re paying for.
You’ll receive an itemised quote detailing the equipment being supplied, so you can be confident that what you’re quoted for is exactly what you’re getting.
Where professional installation or ongoing maintenance is required, we can coordinate these services through experienced third-party providers.
What’s included
- Aquarium selection and planning
- Filtration, lighting and equipment recommendations
- Freshwater and marine livestock advice
- Coordination of professional installation and maintenance
- Ongoing advice, support and aftercare
Aquarium setup
Enquire in storeA successful aquarium starts with the right planning, equipment and advice.
Whether you’re planning a freshwater or marine aquarium, we’re here to guide you through choosing the right equipment and creating a suitable environment for your fish.
From filtration and lighting to understanding the cycling process, we’ll help you build a solid foundation for a successful aquarium. If professional delivery or installation is needed, we can also assist with arranging these services through independent providers.
What’s included
- Aquarium and equipment recommendations
- Filtration and lighting advice
- Guidance on cycling and water parameters
- Fish and livestock compatibility advice
- Assistance arranging third-party installation
Aquarium maintenance
Enquire in storeA healthy aquarium requires ongoing care and attention.
Whether you’re managing water quality, maintaining equipment or looking after your livestock, we’re here to help you keep your aquarium running at its best.
For those who need a little extra help, we can also assist with arranging professional aquarium maintenance for homes and businesses through independent service providers.
What’s included
- Aquarium care and maintenance advice
- Water quality and equipment guidance
- Livestock health and care recommendations
- Coordination of professional maintenance services
- Ongoing advice and aftercare
Digital water testing
View opening hoursUnderstanding your water quality is essential to maintaining a healthy aquarium.
Using the WaterLink Spin Touch system, we offer fast and reliable digital water testing for both freshwater and marine aquariums.
In less than five minutes, you’ll have a clearer picture of your aquarium’s water chemistry.
Simply bring a sample of your aquarium water into our store during opening hours.
What’s included
- Multiple important water parameters measured in one test
- Fast and consistent digital results
- Easy-to-understand explanation of your results
- Practical advice based on your aquarium’s needs
Good to know
Questions we get asked in store.
Yes, it’s possible! However, marine aquariums have different equipment and filtration requirements. We generally recommend starting with a purpose-built marine aquarium with a sump for easier maintenance and long-term success.
We’re happy to talk you through your options.
Most marine aquariums take around 4–6 weeks to complete their nitrogen cycle, although every setup is different. During this process, beneficial bacteria establish and convert harmful ammonia and nitrite into nitrate.
We recommend testing your water throughout the cycle rather than relying on a set timeframe.
We recommend using RO/DI water rather than tap water for marine aquariums. Tap water can contain impurities that may affect water quality and contribute to algae problems.
Our RO/DI water is purified through a six-stage filtration system. We regularly replace our filters, membranes and DI resin to maintain a TDS reading of 0 ppm.
RO/DI water is available for $0.35 per litre, ideal for mixing saltwater and topping up evaporation.
Yes! We sell natural seawater filtered through a commercial protein skimmer for $0.30 per litre.
You’re welcome to bring your own containers or purchase a 20 litre drum in store for $15.
Clear water doesn’t always mean healthy water. Harmful substances such as ammonia and nitrite can be present even when your aquarium looks perfectly clean.
Regular water testing helps identify potential problems before they affect your fish. We offer digital water testing in store, providing an assessment of your aquarium’s key water parameters.
Each sample requires a new testing disc, which comes at a cost to us. We keep the fee as low as possible so customers can access quick and accurate water testing.
Regular water changes help remove accumulated waste and maintain water quality. How often you need to change the water depends on your aquarium size, livestock, filtration and water parameters. We recommend testing your water regularly and establishing a maintenance routine suited to your aquarium.
Cloudy or green water can have several causes including bacterial blooms, algae growth, excess nutrients or filtration issues. The right solution depends on identifying the cause rather than simply adding products.
We recommend regular partial water changes rather than replacing all the water at once. Changing all the water can cause sudden changes in temperature and water chemistry, which may stress your fish.
Partial water changes help remove accumulated waste and maintain water quality while keeping your aquarium environment stable. The amount and frequency depend on your aquarium size, livestock and water conditions.
There’s no magic trick! Keeping an aquarium clean comes down to good filtration, regular maintenance, suitable stocking levels and consistent water quality. Our tanks receive daily attention and care, so don’t be discouraged if yours looks a little different. We’re always happy to share our tips to help you keep your aquarium looking its best.