Your freshwater journey starts here.

We don’t recommend keeping fish in bowls. Most bowls are too small to accommodate proper filtration and provide limited swimming space, making it difficult to maintain stable water conditions. A properly equipped aquarium is a much healthier and more suitable environment for your fish.

We understand the excitement of bringing home a new aquarium. However, a new aquarium needs time to establish its nitrogen cycle before fish can safely be introduced.

During this process, beneficial bacteria develop to convert harmful ammonia and nitrite into nitrate. We recommend testing your water rather than relying on a set timeframe.

To make choosing compatible fish easier, our freshwater tanks have colour coded tags for cold water, tropical and cichlids. If you’re unsure what will work with the fish you already have, just ask us and we’ll be happy to help.

There isn’t one rule that works for every aquarium. Adult fish size, species, filtration, swimming space and compatibility all need to be considered. We’d rather help you plan your stocking properly than simply work from a fish-per-litre rule.

Feeding requirements vary depending on the species, age and dietary needs of your fish. Most fish benefit from small, regular meals rather than large amounts of food at once.

We’re happy to help you choose the right food and feeding routine.

If you notice any unusual behaviour, changes in appearance or loss of appetite, contact us as soon as possible. We recommend bringing in a water sample for testing, as poor water quality is often the cause of fish health issues. Our team can help identify potential problems and recommend appropriate treatment.

No, we don’t accept trade-ins or purchase fish from customers. All our livestock is sourced through our trusted suppliers.

Unfortunately, we can’t accept fish back or offer exchanges for change of mind. Once a fish has left our store, we can’t return it to our systems due to the health and safety of our livestock.

If you’re unsure whether a fish is right for your aquarium, please ask us before purchasing and we’ll be happy to help you choose something suitable.

We take great care to ensure our fish are healthy, settled and feeding with confidence before they’re sold. We encourage customers to see their fish feeding and discuss their aquarium conditions, tankmates and feeding requirements with us before purchasing.

Unfortunately, fish losses can sometimes occur for a variety of reasons. If you experience a loss, please contact us immediately. If we’re closed, please email us with photos of the fish and details of what happened.

We may recommend bringing in a water sample for testing so we can help investigate the possible cause and provide advice moving forward.

Refunds and replacements are provided where required under Australian Consumer Law.